Refund policy
Last Updated: July 2026
At Aurafy, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and original components (if applicable).
To start a return, please contact our customer support team at support@aurafyy.com before sending any item back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery by emailing support@aurafyy.com.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
After reviewing your claim, Aurafy will determine the appropriate resolution, which may include:
- A replacement
- A refund
- A return for inspection before issuing a refund or replacement
Change of Mind Returns
If you wish to return an item because you changed your mind:
- The item must be unused and in its original packaging.
- Return shipping costs are the responsibility of the customer.
- Shipping charges (if any) are non-refundable.
Once the returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items caused by misuse
- Items returned without prior authorization
- Gift cards
- Downloadable digital products (if applicable)
- Personal care items or other products that cannot be returned for hygiene reasons (where applicable)
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow our return process.
If you wish to cancel your order, please contact us immediately at support@aurafyy.com.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Original shipping fees (if applicable) are non-refundable.
Customers are responsible for return shipping costs unless the return is due to:
- Our error
- A defective item
- A damaged item
- An incorrect item received
Lost or Delayed Packages
If your order appears to be lost or significantly delayed, please contact us at support@aurafyy.com.
We will work with the shipping carrier to investigate the shipment and assist you in reaching an appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Aurafy is not responsible for orders shipped to an incorrect address provided during checkout.
If you notice an error in your shipping address, please contact us immediately at support@aurafyy.com. We will do our best to update your order before it is shipped.
Chargebacks
If you experience any issue with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback.
Please email us at support@aurafyy.com, and we will do our best to resolve your concern quickly and fairly.
Contact Us
If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us:
Aurafy Customer Support
Email: support@aurafyy.com
We aim to respond to all inquiries within 24–48 business hours.
